Refund & Cancellation Policy
How we handle cancellations and refund requests for payments made to Human Reasoning Labs.
Effective date: October 7, 2026Human Reasoning Labs Private Limited
Legal business name: Human Reasoning Labs Private Limited (CIN U63990OD2026PTC052715).
1. What this policy covers
This policy applies to payments made to Human Reasoning Labs Private Limited for:
- Professional services that we deliver under a written proposal, statement of work or agreement (an “Engagement Agreement”).
- Software product subscriptions, including KaryaFlow. Where a product publishes its own policy, that policy applies to the product. For KaryaFlow, see the KaryaFlow Refunds & Cancellations policy.
2. Software product subscriptions
- Prepaid access: subscriptions are prepaid. After we confirm the plan, a paid invoice activates access for the selected billing period.
- Cancelling renewals: you can cancel future renewals at any time. Contact us, or the authorized partner that manages your subscription. The cancellation takes effect from the next renewal cycle unless we confirm otherwise in writing.
- After activation: we do not promise an automatic refund after access is activated for a billing period, unless the law requires it or we approve it in writing.
3. Professional services
The Engagement Agreement sets out the fees, milestones and cancellation terms for an engagement, and it prevails over this policy. Where the Engagement Agreement does not cover a point:
- Cancelling future work: you can ask to cancel work that has not started by written notice to us.
- Work already done: fees for work performed, and for milestones delivered, up to the cancellation date remain payable and are not refundable.
- Advance payments: we review a refund of an advance paid for work that has not started case by case.
4. When we review a refund
We review refund requests case by case for:
- A duplicate payment for the same invoice.
- A charge for an incorrect amount.
- A payment that was debited when the service or access was not activated.
- A payment gateway error, a bank error or another billing error.
5. Refund timeline
If we approve a refund, we send it to the original payment method or payment channel within 7 to 10 business days after approval. Banks and payment gateways can add their own processing time.
6. Failed or pending payments
If your account was debited but the payment shows as failed or pending, the bank or the payment gateway normally reverses the amount according to its own timeline. If the amount does not come back, send us the payment reference and we will follow up with the payment gateway.
7. How to request a cancellation or a refund
Email tulsi.prasad@humanreasoninglabs.com. Include your company name, the invoice number or payment reference, the payment date and amount, and the reason for the request.
- Company
- Human Reasoning Labs Private Limited
- CIN
- U63990OD2026PTC052715
- Business location
- Bhubaneswar, Odisha, India